Reliable CASM Exam Sims | CASM Test Guide Online

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which is NOT a characteristic of Agile Process Improvement?

A. Aligning Agile values with processes
B. Conducting regular reviews
C. Identify and mitigate any constraints affecting the flow of work
D. Ensures documentation is updated and comprehensive

Answer: D

Explanation:
Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.
A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.
B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.
C . Incorrect. While documentation is important, Agile prefers documentation that is "just enough" to support collaboration and delivery, avoiding overly comprehensive updates.
D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.
Reference:
Agile Manifesto principle: "Working software over comprehensive documentation." Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

NEW QUESTION # 34
Which of the following roles should be included in an Agile Service Management Team?

A. Leader
B. Customer
C. Developer
D. Designer

Answer: A

Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

NEW QUESTION # 35
What is a value stream?

A. A set of activities that flow from the start of development to software deployment
B. The importance, worth, or usefulness of an IT service
C. Enables the ability to do something when and how it is needed or desired
D. All the activities from a customer request to a delivered product or service

Answer: D

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

NEW QUESTION # 36
Which of the following is Scrum based on?

A. Lean
B. Timeboxed iterations
C. DevOps Principles
D. Sequential activities

Answer: B

Explanation:
Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.
A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.
B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.
C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.
D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.
Reference:
Scrum Guide 2020: Sprints and Timeboxing

NEW QUESTION # 37
What BEST describes the Practice Backlog?

A. The artifact that documents what will be needed in the next Sprint
B. All of the above
C. The project plan that will guide the practice's implementation roadmap
D. The single source of requirements for a practice

Answer: D

NEW QUESTION # 38
......

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Reliable CASM Exam Sims | CASM Test Guide Online

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q33-Q38):

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